Refund policy

Non-Refund Policy

Thank you for your purchase. Please read the following carefully before completing your transaction.

1. All Sales Are Final
Due to the nature of our products, all sales are final. Once a purchase is completed, we do not offer refunds, exchanges, or cancellations under any circumstances.

2. Exceptions
Refunds may only be considered in the following exceptional cases:

• Duplicate transactions due to technical error (must be reported within 48 hours).

• Incorrect charges proven by payment documentation.

We reserve the right to determine whether an exception applies.

3. Contact Us
If you believe your situation qualifies for an exception, please email us at info@upstairsgarments.com within 7 days of receiving your purchase with your order number and reason for the request.

By completing a purchase, you agree to abide by this non-refund policy.